Technical Architecture

Aligning your internal technical infrastructure

It all has to work together. Our Consultants and Configuration Specialists work with your IT department to align your internal technical architecture, tools and applications with your digital workplace.

Aligning internal technology architecture with your implementation

Deploying your digital workplace requires upfront planning by your both your information technology (IT) and services (IS) teams. It doesn't matter whether your digital workplace is hosted on premise or in the cloud, it still must co-exist and/or integrate with other technologies in your organization.

 The level of architecture planning and configuration varies based on the complexity, maturity and size of your organization. This planning work should be completed in the Plan Stage of your digital transformation journey. 

Key architecture components

Our Configuration Specialists work with your teams to set up and configure the following ten key architecture components which support, enhance, or integrate with your digital workplace solution.

1. Hosting architecture
2. Disaster recovery program
3. Member management
4. Single sign-on
5. Extensibility
6. Domain mapping
7. Personal profiles
8. Security & compliance
9. Mobile management
10. Content or application migration

CustomerCare_ListNumbers-01.png

Hosting environment

Action Items:

This includes the set-up and configuration of your hosting environment for your digital workplace:

  • Choosing a data residency option in either Canadian or U.S. data center facilities
  • Configuration of the production and preview environments in the Microsoft Azure Cloud
  • Configuration of the hosting environment:
    1. Multi-tenancy (MT): A shared environment which is ideal for budget conscious organizations
    2. Single-tenancy (SST): A dedicated environment which provides higher levels of security, performance tuning and scaling

Optional:

Configuration of your sandbox environment to be used as a playground.




CustomerCare_ListNumbers-02.png

Disaster recovery program (business continuity)

Action Items:

The set-up, configuration, and testing of your disaster recovery (DR) environment which includes:

  • Basic DR: Provides standard levels of guaranteed recovery time and data loss
  • Premium DR: Enhanced recovery time and data loss guarantees (this is an optional paid-for service)


CustomerCare_ListNumbers-03.png

Member Management

Action Items:

The process of uploading users (including group and role assignment) within your digital workplace. Our Configuration Specialists use one or more of the following methods:

  1. Invitations: Invite users into the site
  2. Manual: Manually add users to the site
  3. Bulk import: Bulk upload people into a site from a pre-formatted spreadsheet
  4. Directory Service: Sync your directory service (e.g. Azure AD, LDAP, AD, IDP) to your digital workplace

Note:

Each of the above four membership management options provide various methods to create, add, edit, and revoke users as well as group assignment.




CustomerCare_ListNumbers-04.png

Single sign-on (optional)

Action Items:

Set-up and configuration of your Identity & Access Management (IAM) system. 

The Igloo platform supports SAML 2.0 to create connections with IAM. Setting up an IAM is ideal if you are planning to add integrations with third party applications to your digital workplace. 

Note:

For details on how to configure your SAML SSO, please read the article on configuring SAML Authentication.



CustomerCare_ListNumbers-05.png

Extensibility

Action Items:

To connect and/or integrate third party applications with your digital workplace solution. The Igloo platform supports four integration methods:

  1. Links: Insert links on a page
  2. iFrames: Embed an iFrame (a web frame) on a page to act like a portal that displays information from an external application
  3. APIs: Use an application programming interface (API)—a standard interface which offers routines, protocols, and tools that allow applications to connect and communicate with each other
  4. Widget Builder: Use our SDK for developers to integrate with third-party applications or enhance system widgets

Note:

Igloo offers a variety of pre-built third party integrations which are listed in the Igloo Marketplace.




CustomerCare_ListNumbers-06.png

Domain mapping (optional)

Action Items:

To map your digital workplace to a custom URL/domain:

  • Purchase and register the URL
  • Map the URL 
  • Set up SSL for the new domain

Example: https://[ your digital workplace name ].com




CustomerCare_ListNumbers-07.png

Personal profiles

Action Items:

Your digital workplace solution has built-in default profiles which allow users to create searchable personal profiles (including contact information, skills, hobbies and more).

Premium Profiles (optional)

Default profiles can be upgrade to our premium option, which allows you to customize personal profile fields within your digital workplace including design, layout, and data fields:

  • Add new field options
  • Configure layout
  • Integrate with third-party systems such as Active Directory (AD) or an HRIS (e.g. Workday)

Note:

  • When connecting to a third-party application to supply field information and/or options, you must ensure the application has the appropriate APIs and authentication to access and display the information within the Igloo platform.



CustomerCare_ListNumbers-08.png

Security and compliance

Action Items:

Every organization has a security and compliance framework which ensures business continuity. Generally, this is governed through policies, procedures, and compliance with third-party standards (e.g. HIPPA, ISO, SOC). 

Generally, security requirements for your digital workplace are highlighted during the sales process using a security questionnaire or security audit. During the implementation, it is important to work with our Configuration Specialists to ensure your security requirements are adhered to during set up and configuration of your digital workplace, including:

  1. People & Authentication
  2. Platform Services
  3. Data & Storage
  4. Networking Services
  5. Hosting Services
  6. Corporate Governance



CustomerCare_ListNumbers-09.png

Mobile Device Management

Action Items:

Set-up and configuration of Microsoft InTune mobile device management with the Igloo mobile apps:

  • Android
  • Apple iOS




CustomerCare_ListNumbers-10.png

Application Migration

Action Items

Deliver on the items outlined in the statement of work for the specific application migration (e.g. SharePoint, Jive):

  • Data migration
  • Meta data mapping
  • Permissions

PlaybookTip_Icon.png Playbook Tip: Getting ready for your technical consultation

Technical resources are required to support activities such as authentication, single sign-on, domain mapping, and other technical tasks highlighted above. To ensure you are prepared for your technical consult, there are five things you can do:

  1. Identify third-party application and scope of integration work.
  2. Determine authentication method and prepare for clean-up.
  3. Determine  Single Sign-on (SSO) method and/or provider.
  4. Determine the custom profile fields for your personal profiles - be sure to confirm APIs and authentication are available.
  5. Identify any additional security and compliance needs.



Viewed 611 times