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We recommend developing the following content-related policies for use across your entire digital workplace. You may also want to consider departmental/solution-specific versions of these policies to address the needs of specific audiences, content, or use cases.
- Corporate Style Guide: If you have an existing corporate or brand style guide, publish it in your digital workplace to ensure users are applying the organization's brand image across your digital workplace.
- Global Label Strategy: A global label strategy should include corporate-level label groups to be applied across the entire digital workplace. Your different departments should also consider their own label strategy, especially if they maintain any knowledge bases. Do you have a taxonomy? Learn about the relationship between your taxonomy and labels.
- File Naming Taxonomy and other naming convention policies: Policies related to naming conventions and taxonomies also improve the findability of content because employees will know which keywords to search for when looking for specific pieces of content. The success of these types of policies depends on consistent use. Naming conventions are particularly helpful to maintain the findability of knowledgebase (KB) content. Learn about creating a file naming taxonomy.
- Channel Usage Policies: Consider creating formal or informal policies for corporate channel usage that defines the purpose, goals, and objectives for your corporate channels to ensure employees know exactly where to go to get the information they need and to ensure employees post on the correct channels. View some of our best practices related to defining channel usage:
- Digital Workplace Image Policy: Publish a formal policy related to image use within your digital workplace and include guidelines around appropriate images use and imagery that aligns with your corporate brand. A good starting point for creating this type of policy is our best practices for choosing images for your digital workplace.
- Archiving Policy: Properly maintaining and managing content also requires you to determine when content should be removed from the digital workplace. To create a proper archiving policy, you first need to understand when you should delete versus archive content. Learn more about archiving content.
|Playbook Tip: Where should your policies live?|
If you don't have a Governance Center Solution, learn how to build a Policy Wiki.
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