Educating employees on what to use and when to use it
- Provide training for the organization during launch, when implementing new solutions, and when introducing new integrations, areas, or functionality.
- Ensure you match the training program to the individual learning styles of your employees.
- Include digital workplace training as part of the onboarding process.
Ensuring managers and executives lead by example
- Mandate use of the digital workplace from the top of your organization.
- Launch the digital workplace at a town hall event with messaging coming from senior leaders.
- Ensure your leaders are properly trained to use the digital workplace effectively and to lead others through their own journey to adopt the technology.
- Adopt executive engagement campaigns to encourage adoption.
Ensuring appropriate decision-making when it comes to managing the digital workplace
- Implement a strong governance plan for the digital workplace that clearly defines roles, responsibilities, and expectations.
- Understand the strategic, operational, and tactical decisions that must be made, who needs to make them, and who needs to be consulted and informed.
- Enforce governance with the Steering Committee and regular meetings.
Prioritizing requests for new solutions, groups, and integrations
- Provide a Forum for users to submit requests for additional solutions, groups, and integrations.
- Share your digital workplace roadmap with the organization so that they understand the priorities and the vision.
- Encourage this type of feedback because not only does it support engagement, but it helps you understand what your users need.
Providing clear publishing guidelines
- Include information about branding, tone, and style as part of your governance plan and any training/education sessions for employees.
- Provide easy-to-follow publishing guidelines so employees are more inclined to actively publish content without having to worry if their content is appropriate, on brand, or relevant.
- Encourage user-generated content by clearly letting users know how they can publish, where they can publish, and what they should publish.