Overview

This best practice highlights the importance of contract review with your project team during the Prep Stage of your digital workplace journey. 

Recommendation

Igloo recommends that your project team review and document all important details contained in your signed contracts such as:

• Sales Agreement
• Master Terms of Service
• Statements of Work
• Non Disclosure Agreement

Key contract details

Below are some of the key details your project team and key stakeholders should be aware of when purchasing a digital workplace solution:

• Hosting service delivery
• Product edition purchased
• Optional modules purchased
• Data storage and back ups
• Disaster recovery program
• Implementation package deliverables
• Support program
• Standard levels of service
• Confidentiality clauses
• Indemnification clauses