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Top 10 human factors of change management (BP)
Human beings generally don't like change. In order to get buy-in, take it easy on your end-users and don't overwhelm them. Consider these change management best practices that take the human factor into consideration to ease your users into their new digital workplace.
- Communicate to employees and managers, early and often, through simple campaigns that are engaging and fun.
- Explain the change that's coming, the reason for the change, how they will be impacted but most importantly, what's in it for them.
- Simplify complex topics when communicating—keep the tone conversational and use familiar channels to connect with your users.
- Amplify the messages in an organic and credible way by recruiting employees to be champions of the digital workplace.
- Provide support to managers of employees who are reticent to change, or who are not technically savvy.
- Provide a digital workplace sneak peek to managers and leaders so they are knowledgeable and can help their teams through the change.
- "Do as I say, not as I do" doesn't work. So, ensure executives lead by example.
- Educate employees on how to use the digital workplace through interactive, engaging training sessions.
- Provide easy ways for employees to provide feedback such as forums, surveys, and polls.
- "Don't be a black box". Be sure to implement feedback from your employees.
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