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Taking a phased approach to Recommended Search Results (BP)
We recommend taking a phased approach to identifying the recommended results you want to promote. This allows your digital workplace team to properly manage the process and think more strategically about how they use this functionality.
Phase 1: Engage Executives: Hold a meeting with your executive leaders to determine key search terms that will drive employees to key information, such as terms related to the organization’s mission, vision, value or corporate Scorecard. Match these terms to the related content to determine the required recommended results.
Phase 2: Engage Department Leaders: Hold a meeting with departmental leaders to determine the most popular search terms within their own areas. For example, your HR department will likely see employees searching for things like “benefits”, or “policies”. Match these terms to the related content to determine the required recommended results.
Phase 3: Over time, review your digital workplace analytics to understand which content your employees are using most often. By looking at what individual employees are viewing, you will be able to refine your recommended results, as well as identify any gaps in your current recommended results.
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