Overview

This best practice provides recommendations to help you turn information that is shared into knowledge that can be reused in your digital workplace solution.

Many organizations share information with their company and/or teams on a regular basis using blogs and microblogs. As a best practice, you need to decide if that specific piece of information (e.g. news item, update) should be turned into corporate knowledge that can be reused by the organization on an ongoing basis. 

This is one of the BIGGEST mistakes that companies make when using their digital workplace. They publish information, but forget the most important step in the process - turning it into knowledge.

Recommendation

Set up a standard operating procedure (SOP) in your digital workplace for information transformation into knowledge. The SOP should include:

• Ownership - who owns the procedure and who is responsible for reviewing and updating the SOPs
• Decision criteria - what information is transformed into knowledge
• Where to publish/share the knowledge within the digital workplace
• How to communicate the new knowledge to the right people and teams