OfflineHello Folks:
I'm dealing with a new situation in Igloo, and I'm not sure of the best way to proceed.
We have some users who are going through a name change. Our source of truth here is Active Directory, and while we're able to change the user's name in Active Directory, I find that after the name change, the user no longer shows up in the member search of Igloo, either by changed last name or previous last name.
I'm wondering what the best course of action is to modify the user's last name. Should I change it in Igloo first? Should I change it in AD, and then modify their profile in Igloo to match?
Thanks very much to any of you that have gone through this and have any advice.
Hi Tyler,
In normal circumstances once a change is made in Active Directory, it should be synced over to Igloo the next time the ILST is run.
If this is not happening, we will need to dig into the specifics of you configuration. This is best done through a Support Ticket.
Can I have you submit a ticket to support@igloosoftware.com and include the following:
Dan
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1 Reply
Hi Tyler,
In normal circumstances once a change is made in Active Directory, it should be synced over to Igloo the next time the ILST is run.
If this is not happening, we will need to dig into the specifics of you configuration. This is best done through a Support Ticket.
Can I have you submit a ticket to support@igloosoftware.com and include the following:
Dan