Online Status - True reflection of staff availability
I would like to be able to use the Igloo online status to get a true reflection of staff availability. Unfortunately, as it works at the moment I cannot achieve this.
1. When people log on to Igloo or open Igloo, I would like this indicator to be set to available. e.g. I have started work
2. People should be able to manually reset this availability to busy if they are working but not available to answer calls/contact e.g. I am unavailable
3. people should be able to manually set as Away if they are going on leave - and this status should be maintained even if they log off or shut down so that everyone else can see e.g. I am on leave
4. When people log off for the day or close Igloo, I would like this indicator to be set to unavailable (except if it was set to away) e.g. I have finished work and are no longer available
One of the problems we have is that people open/close Igloo down in their browser rather than logging on and off
Would appreciate any assistance.
Are others using this indicator to reflect staff true availability ?
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- Posted By:
- Louise Burke
- August 16, 2021
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