An assortment of questions that have come through Igloo Support in the past month
We're coming up on the end of the year, so it's that time when people start hitting their caps and checking their membership rosters, so we've had a number of questions about that in the past few weeks. I'd like to take the chance to give you answers to them, as well as announcing some nifty new changes. Let's hit those questions.
Why is everything different!?
Everything in this case is the icons for widgets and, most recently, the Site Manager. The latest release updated the icons there to give them a more modern feel, and in September, the icons in the widget library were updated as well. The previous iconography served its purpose for a long time, but was definitely in need of a refresh, to better match the them library, and be more consistent with the branding of clients.
There are more changes to come, including to the Customer Care community, to update the various areas and create some new opportunities for both clients and people with free communities here. I can't say when, but we're really excited about them, and how we can use new tools like integrations and solutions to make the site easier to use.
Why can't I add more Spaces?
A few people have contacted support to let us know that the option to add new Spaces has vanished from their Site Manager. This is normal. What it means is that your Igloo's current allotment of Spaces has been used up. To add more Spaces to the community, you'll need to delete a few, or contact your Customer Success representative to arrange for more. Don't know who that is? Shoot and email to email@example.com and they'll be able to help you out.
I accidentally revoked two people! What can I do?
As people clean up their membership for the end of the year, sometimes people are removed from their digital workplace in error. This is alright, and we try to make it as easy as possible to remedy this. When someone is revoked, they'll lose all access to your site, but you can reinstate them through adding them as a member through any of the options available in the Manage Members area. Their account will need to be re-added to any Groups they were removed from, but will retain the association to content, as well as the profile information that it had.
Revoking and reinstating people is common with clients that rely on contractors or where work is seasonal, so it's common for users to cycle in and out of some communities. The most important thing to remember is that a person's email address is the key to their identity. If that changes between when they're removed and re-added, adding them can create a duplicate account. If that happens, shoot us a message through our Contact form, and Support will be able to help you out.
If you have any other questions about the Igloo platform, workflows, or best practices, you can leave a comment here, or ask a question in the Community area.