Thought Leadership
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The term governance often carries a negative connotation due to its association with the ideas of "rule-making" and "strict guidelines". But imagine a city street without traffic signals; without a common understanding of right-of-way, chaos would ensue. This simple analogy helps us to understand why even a simple governance plan is necessary to guide the decision-making processes of your digital workplace. Here I share how Igloo applied our own governance methodology to our Customer Care site.
Early on in the Igloo Playbook, Playbook, Stage 2, Plan, we focus on Developing a Governance Plan. Why so early in the process? Simply put, it is during the Implementation stage when you will be discussing elements of your digital workplace with many people in your organization. These people will most likely become a part of your governance team. Their initial decisions and feedback will help set the course along your digital transformation journey. If you've already completed implementation…
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