Quick answers to some of the questions received by Igloo Support this month.
New year, new questions. There are a lot of digital workplaces making adjustments, and devising new content strategies for the year, so we've received several questions on hosting content, managing widgets, and cleaning up the digital workplace.
What's the best video format for Igloo?
Videos optimized for the web tend to work best in .mp4 format, to maximize both quality and compression. Raw videos like .avi files can take up a lot of storage in a digital workplace. However, the Igloo platform can host and preview all of the following video filetypes. Previews will only be generated for videos under one gigabyte of size. The filetypes are: .asf, .avi, .flv, .m4v, .mkv, .mov, .movie, .mp4, .mpe, .mpeg, .mpg, .ogv, .qt, and .wmv.
What happens when I delete a label?
This question came in from an Administrator concerned about how deleting labels would affect content in their digital workplace. Deleting a label immediately removes it from all associated content, as well as from the label selection in Advanced Search. All content with the label is otherwise unchanged, and deleting the label doesn't log an edit on the item or generate any notifications. Labels, like comments and tasks, don't go to the Trash Can when deleted however, and cannot be recovered once removed.
Which pinned items appear in Blog Article widgets?
Blog Article widgets include an option to display Pinned content, but can also pull content from multiple Blog channels, which has raised this question. Each Blog channel can have its own pinned content, which will be displayed in the widget in the order it was pinned. This means that you can rearrange the pinned content in the widget by unpinning and repinning items, but the choice to show pinned items is either/or. Either all pinned items from the Channels are shown, or none of them.
If you have any other questions about the Igloo platform, workflows, or best practices, you can leave a comment here, or ask a question in the Community area.