Hi Mary Ann Bryszewski - based on our documentation and the testing I have just completed, a search surrounded by quotes should return results as you're expecting to see - those that have that matching phrase only. Please raise this as a ticket with our Support team. 

Brad Rooke Thank you Brad. We will do that.

Brad Rooke, Mary Ann is using the double quotes to look for a label. Does those operators search and locate labels in the system?

Howard Chattley - yes, they do. If Mary Ann were to look at advanced search after running this term and look at labels, there would be a results set that matches that label. Depending on the volume of results returned, might also see the label displayed without using advanced.

Brad Rooke Thanks Brad. Yes. I realize it pulled in labels using the quotes, but it also pulled in articles with only part of the phrase - which is an issue with the quotes since it is supposed to narrow down the search to just the phrase within the quotes. I was trying to do a work around because I want to pull articles having two labels and only articles that have both the labels. I tried doing one label and then filtering the results using the quotes but realized other articles can up with only part of the words of the phrase.