Oops... that did not go as planned!
Howdy Iglooers!
Now that the weather has turned, I have found myself baking up a storm. Cakes, banana bread, dutch babies, and oodles of cookies. Over the weekend I attempted a classy cake, and the result sucked despite spending Saturday collecting "artisan" ingredients. I swear the planning was there, measured to a tee, and I even had real vanilla bean! Despite the plan and fancy ingredients, the whole thing went south when I relinquished control and let the oven do its job. My fatal mistake - assuming the oven was on the same page as me, it's just an oven.
I've had something like this happen in my professional life too. The perfect idea, lots of planning, build, hype up team, and release! The results came back. Not a soul responded to the event. The engagement activity did not resonate with anyone?! Turned out that we had selected a time that was terrible for our audience. Teachers are pretty busy at 9:00 AM. We adjusted our messaging, apologized, and re-engaged. The results were great and thankfully the engagement activity a success.
TLDR: Tom missed a critical step in governing his kitchen. Expensive gross cake ensued.
My question to everyone - what was the last "perfect" engagement activity you had that went sideways? I'd love to share our human side some more!
6 Replies
Mine had to be my last monthly meeting with our solution managers. I gave them a list of topics they wanted to learn about and they selected Security. Being an IT geek, I got way too far into the weeds and completely overwhelmed them with information. I'll know better next time and ask more questions ahead of time to see what they REALLY want to know!
Judy Headrick! I can wholeheartedly feel you on this one... Early on in my CSM career, I was given a truly massive account and I requested an EBR - this was a company I was super passionate about. I did the same thing, I went so deep and so wide on content that I almost drown them all. Learned my lesson too!
On the bright side, they saw how much you cared about security! Brian McIlravey Brad Rooke would probably high five you for that same session!
Judy Headrick - I would definitely high-five you on that, and I'd love the chance to hear a little about what you covered - was it purely IT/Cyber Security? Did it extend into the physical realm? Business continuity? Emergency management? As a security professional myself, always interested to see what our customers are doing to accommodate security in their digital workplaces!
Brad Rooke It was nothing as complicated as that. It was just Igloo security and access. Things like:
Because we are global, I had to do two sessions. I simplified the second one considerably and it went much better.
Judy Headrick - this makes me so happy to see that is what you were teaching!
If you had to peg one element of our security/permissions as weak what would it be and why?
Tom Ryan I think it would be visibility. A frequent question asked by my end users is, "Who can see this?" It would be great if there was an easy way for a person with Read access to see which individuals have access to a space, channel or individual content item. I'm not sure what that would look like or if it's even possible. Maybe make it a searchable list since many would be overwhelmingly long. One problem we've had is people send links to limited access content, then the recipient gets the "you don't have permission," message. Knowing who has access might help alleviate that.
Another thing our users seem to struggle with is the difference between granting Access and managing Space Groups I have to explain that one a lot! I wouldn't say that's a weakness, it's just confusing for many people.