Best setup for FAQ pages
OfflineI am setting up a FAQ page for a department and have tried several different setups but I haven't found a solution I love. Any suggestions for setting up these kinds of pages?
I've tried:
- Setting up as a closed forum. Pro: collapses the list of questions; Con: must go back and forth between the question and answer pages
- Formatting the question as a header in MS Word (this is EXACTLY what we want to recreate!) and copying/pasting that into HTML content. Problem: Igloo removes the header functionality so only the text as is is pasted to the page; it loses the collapsing functionality.
- Putting the question/answer in Excel and grouping the rows. Problem: Once again, Igloo removes the grouping functionality so only the plain text is pasted.
- Thought about putting each answer in a separate doc and linking to that doc but that is a setup/maintenance nightmare plus the user would have to click back and forth between the docs.
All suggestions for how to best setup a FAQ page OR solutions to the above issues are more than appreciated.
Thanks!
9 Replies
Hello Christina Peschong. We create a blog article for the specific FAQ topic and then add all of our question and answers in there. This allows for easy editing and the content shows up in searches.
When then add href anchors which allows us to have kind of a question navigation at the top of the article so that a user can click on the question he wants and the link take him to the part of the article that has the Q and A. This prevents the user from having to scroll through all the question to find the one he wants. In the example below, if someone clicked on Single Property Co-Branded Websites, the page would auto-scroll to that question. w3schools has examples of how to set up the href anchors https://www.w3schools.com/html/html_links.asp
Thank you Eladio Montenegro, what a great way to do an FAQ.
Christina Peschong Please let us know if you found Eladio Montenegro's suggestion helpful Thanks!
Huge thank you Eladio Montenegro! Using the same coding that you suggested I was able to have the list of questions at the top of the page be links to the Q/As in the body of the page. Couldn't have delivered exactly what the team wanted without you! And I'm bookmarking that site you suggested...excited to see what other things I can use form there! Thanks again!
I love when the Igloo Community comes together to help one another out! Thank you guys!
Sharing this with our consultants too: Nanette McIlravey and Rebecca O'Reilly
Igloo on...
Another great way to do an FAQ is a wiki channel, where the wiki article title is the Question, and the body of the article is the answer. This way, you have a wonderful list of questions in a table of contents format (wiki index).
If you want to crowdsource, give write access to your members and turn moderation on the channel; then your moderators can validate the new article before it's posted. Otherwise, you can use a forum channel for new Question intake, and decide which questions should be made into an FAQ article.
Christina Peschong - I'm glad this setup worked for you! W3 Schools is a great resource.
Nanette McIlravey - That is a great way to setup an FAQ. I really like your crowdsourcing idea, great way to get the field to engage with your content.
Christina Peschong, do you not have an accordion class you can use to collapse content? I'm thinking a combination of tabs (either horizontal or vertical), paired with the "multi-tab-name" class would do the trick. You could have your content live in HTML widgets or a wiki depending on the volume of content.
Here's what our accordion class looks like. We've also used this in some places with a wiki like Nanette McIlravey mentioned above (but I don't love the idea of putting FAQ questions as wiki titles ... it makes the wiki kind of weird).
Karen Rogers How did you create accordions within the vertical tab set-up? I've played around and haven't figured out how to mimic that.