Best of the Best! Year End Countdown
Hello everyone!
The Igloo Customer Care governance team (Dan Latendre Steve Jones Ashley Pergolas Jesse Langstaff Amelia Cranfield Corey Symonds Caroline Hyndman Andrea Gumz-Dietrich Brian McIlravey David Bistolas Nicole Dreher Rebecca O'Reilly ) has spent time in 2019 going through our own evolution, improving the site with the goal of better serving our customers.
Tackling the implementation of a content strategy, completion of a visual design refresh, publication of the new Digital Workplace Playbook, the introduction of Igloo University, and bringing together the Igloo Community, proper governance is the one thing that ensured our success every step of the way.
As 2019 draws to a close we'd love to hear how the Customer Care site has helped you in your digital transformation journey! What is the one thing you found extremely helpful that you'd like others to know about? Here are some key challenges and topics to think about to help get you get started:
- Culture and Engagement
- Communication
- Collaboration
- Knowledge Management
- Content Strategy
- Visual Design
- Architecture
- Governance
- Features and Functionality
What is the one thing in 2019 that stands out to you?
Diana
3 Replies
I am a community management team of one, so being able to connect directly with other Igloo community managers has been outstanding. Prior to the launch of the Customer Care site, I had to do that outreach in other arenas--conferences, social media, etc. Now, I love that I can come to this site to ask a question, and get answers from BOTH Igloo employees and Igloo customers. That diversity of perspective is invaluable.
I also really appreciate the Site Feedback channel. I think Igloo is a great product and my company has used it well. But there are improvements and changes--some nitpicky, some significant--that I would love to see because they would help our community function more smoothly. Prior to Site Feedback, I felt limited in the feedback I could relay back to Igloo. Now, with this channel, I can communicate my ideas. Maybe you'll pick them up, maybe you won't. But regardless of the outcome, it is gratifying and reassuring to have a specific place to which feedback can be directed. It allows me to feel heard, even if my particular feedback leads nowhere.
Even though we all have too many emails, one of the most helpful things for me in the past year has been getting the Weekly Customer Care notifications and the Release notifications. It's been a quick way to see if there's content being shared that's relevant to what I'm working on. I've clicked through on some strategy reading, feature updates, and discussion posts like this one.
Emily Salles Thank you so much for letting us know! It's great to hear, that the communications are working for you and that you're getting value from Customer Care.