Howdy, all!

Firstly, it’s a pleasure to be able to make this post. I am a recent addition to Customer Success here at Igloo and cannot wait to meet as many of you as possible through these forums.

Are we really helping (our End Users)? This is a question that can only be answered with data + sentiment. With more users plugged into your digital workplace than ever before, now is the time to ask your users - how is your digital workplace doing? And just as important, what do we do next? We wanted to build a Survey Survival Kit that can help everyone – from brand new Community Managers all the way up to those who have been doing this type of feedback collection for years. An immense amount of special thanks have to go out to Andrea Gumz-Dietrich‍ and April Morris‍ for providing some serious expertise to this kit. 

The goals of the Survey Survival Kit is to give you a series of survey templates that will:

• Highlight the strengths and gaps in your digital workplace
• Provide actionable feedback
• Track the sentiment during the pandemic and beyond

Why should community managers conduct surveys? 

1. Reveal answers - In a digital workplace survey, you will learn about what motivates your End Users, what is important to them, and gather meaningful opinions, comments, and feedback. This is an opportunity to empower your workforce to do the best job possible, always!
2. Inspire discussion - Give your survey respondents an opportunity to discuss important key topics. Communicate with your respondents about your survey topic. This allows you to dig deeper into your survey and incite topics related to your survey within a broader perspective. This could even help discover a steering committee made up of your biggest champions or power users. 
3. Build desired outcomes - Conducting surveys is an unbiased approach to decision-making. Don’t rely on “gut feelings” to make important business decisions. You can collect survey data and develop meaningful solutions based on analyzed results. By analyzing results, you can immediately address topics of importance, rather than waste time and valuable resources on areas of little or no concern to your users. 
4. Compare results - Survey results provide a snapshot of the architecture, solutions, attitudes, and behaviors – including thoughts, opinions, and comments – about your digital workplace and the users. This valuable feedback is your baseline to measure and establish a benchmark to drive positive business change. 

With that wall of text, I want to share with all of you amazing community managers what will hopefully be a very useful kit to help empower and shape your Igloos!  Please go below or click here to download a copy of the instructions/templated surveys. Should you be in a hurry and do not want the instructions, here are the templated surveys only.

If you are already conducting surveys, I would love (and I bet other members here) to know what was the most surprising revelation from your user base? What has been deployed and was based on your community’s voice?