Product FAQshttps://customercare.igloosoftware.com/community/support_faqsCustomer CareGuidance on "Help" Sectionhttps://customercare.igloosoftware.com/community/support_faqs/guidance_on_help_section<div><p>We are trying to further build out the "Help" section within our digital workplace. What kind of success have you all had when building these pages? What kinds of resources/best practices/how-to documents have you posted for the general end user?</p></div>George ThomasTue, 17 Sep 2019 15:45:16 -0400https://customercare.igloosoftware.com/community/support_faqs/guidance_on_help_sectionMicroblog/Share a Thought Questionhttps://customercare.igloosoftware.com/community/support_faqs/microblogshare_a_thought_question<div><p>We've not yet enabled microblogs or the Share a Thought feature in our digital workplace. We are slowly working to turn on these types of items, though, and I'm currently working with a colleague on an engagement page for a small group. I'd like to offer a community chat in there, so my question is can I create a microblog channel for access…</p></div>George ThomasMon, 16 Sep 2019 12:01:07 -0400https://customercare.igloosoftware.com/community/support_faqs/microblogshare_a_thought_questiondefault landing pagehttps://customercare.igloosoftware.com/community/support_faqs/default_landing_page<div><p>Hello,</p><p>It seems our default landing page has changed somehow. When we would put in our <a href="http://xxxxxx.igloocommunities.com">http://xxxxxx.igloocommunities.com</a> we used to be taken to <a data-fr-linked="true" href="http://xxxxxx.igloocommunities.com/home">http://xxxxxx.igloocommunities.com/home</a> but now it seems to leave us in one of our drop down lists which shows all our departments. where can I setup the default landing page again?</p></div>Henry FungMon, 16 Sep 2019 11:12:50 -0400https://customercare.igloosoftware.com/community/support_faqs/default_landing_pageDefault Theme - Font stylehttps://customercare.igloosoftware.com/community/support_faqs/default_theme_font_style<div><p>I believe we are using one of the standard themes however I am having trouble understanding what the default font style is.<br>When I copy and paste text from our igloo site into word it says it is Helvetica 11.5.<br><span style="font-size: 12px;">When I reset font size on our Igloo site to 12, it reduces the size of the default text that I have just entered.</span></p><p>What is the default text…</p></div>Louise BurkeSun, 15 Sep 2019 22:22:40 -0400https://customercare.igloosoftware.com/community/support_faqs/default_theme_font_styleGroup nestinghttps://customercare.igloosoftware.com/community/support_faqs/group_nesting<div><p>Can I add a member group to another member group? </p><p>For our organization, we use a combination of SSO and Igloo authentication, so managing groups through AD can accomplish what we're looking to do partially. In other words, some users don't exist in AD so they will need to use Igloo authentication to log in and we need a way to manage/assign them…</p></div>Tania SutantoThu, 12 Sep 2019 13:48:21 -0400https://customercare.igloosoftware.com/community/support_faqs/group_nestingProduct FAQ - Filter questions based on whether I am following the questionhttps://customercare.igloosoftware.com/community/support_faqs/product_faq_filter_questions_based_on_whether_i_am_following_the_question<div><p>Hi, new to the product and have been looking at this forum to get answers to questions that I also have (but have already been asked).</p><p>Is there a way I can get a view of only the questions I have chosen to follow?</p><p>Also, seems to be alot of questions that are marked as answered but do not seem to be really answered. Is this normal?</p><p>Thanks</p><p><br></p></div>Louise BurkeTue, 10 Sep 2019 22:58:52 -0400https://customercare.igloosoftware.com/community/support_faqs/product_faq_filter_questions_based_on_whether_i_am_following_the_questionAuto welcome email when joining a space?https://customercare.igloosoftware.com/community/support_faqs/auto_welcome_email_when_joining_a_space<div><p>Hi there,</p><p>Had a question from one of our content owners about their space.  They've been sending out manual welcome emails to folks who join but it's getting a bit tedious as their membership grows (a few hundred and growing).  Is it possible to set up an automatic welcome email to someone when they join a specific space?  Seems like broadcasting…</p></div>Andrew JayneFri, 06 Sep 2019 09:51:49 -0400https://customercare.igloosoftware.com/community/support_faqs/auto_welcome_email_when_joining_a_spaceSecurity concern - site admins access to sensitive fileshttps://customercare.igloosoftware.com/community/support_faqs/security_concern_site_admins_access_to_sensitive_files<div><p>We have a concern with our site admin security level, because they have full access they also have access to all the HR, management, and exec files. Even ones that are hidden from typical view. Is there a way to fix this? Maybe a single 'Super User' who has all this access so they can manage those file locations and then site admins who still have…</p></div>Stephanie ReesThu, 05 Sep 2019 16:06:13 -0400https://customercare.igloosoftware.com/community/support_faqs/security_concern_site_admins_access_to_sensitive_filesWiki Channel Main Articlehttps://customercare.igloosoftware.com/community/support_faqs/wiki_channel_main_article<div><p>We were recently looking into the Wiki Channel option for the Main Article, but are having difficulty coming up with use cases for it.  The only use I see is what Jim Tigwell highlights in <a href="https://customercare.igloosoftware.com/community/news_center/tips/easy_answers_indexes" class=" WikiLinkType1">Easy Answers: Indexes</a>, which doesn't really apply for us and we can't think of other use cases for this feature.  So we thought we'd ask others ... What do you…</p></div>Tammy TriplettTue, 20 Aug 2019 15:35:03 -0400https://customercare.igloosoftware.com/community/support_faqs/wiki_channel_main_articleCTA Background Image Not Crisphttps://customercare.igloosoftware.com/community/support_faqs/cta_background_image_not_crisp<div><p>In our Call to Action widget, it doesn't give the option to make the text color background 100% transparent.  So the background image is not crisp.</p> <p style="text-align: center;">Example of our CTA Button w/Background Image<img class="fr-dib" src="/.api2/binaries/qzCYaid0Cq/thumbnails/pastedImage?width=300" alt="Pasted Image" data-ig-embed-key="qzCYaid0Cq"></p> <p style="text-align: center;">Example of the actual logo file<br></p><p><br></p><p>In the CTA Widget kb (<a href="https://customercare.igloosoftware.com/support/knowledgebase/all_articles/articles/cta_widget" rel="noopener noreferrer" target="_blank" class=" WikiLinkType1">link</a>) it mentions 'text box style' as "fill" or "transparent", but those options are not available in…</p></div>David DomineMon, 19 Aug 2019 12:21:57 -0400https://customercare.igloosoftware.com/community/support_faqs/cta_background_image_not_crisp