Product Questionshttps://customercare.igloosoftware.com/community/product_questionsCustomer CareFile Manager for Extranethttps://customercare.igloosoftware.com/community/product_questions/file_manager_for_extranet<div><p>We have an extranet that we have also have a URL redirect for.  When I try to connect the file manager though, it keeps telling me the URL isn't a recognized community.  Are the Extranets able to use the file manager?</p><p><br></p><p>Thanks!</p></div>Laura SheldonMon, 18 Nov 2019 12:13:02 -0500https://customercare.igloosoftware.com/community/product_questions/file_manager_for_extranetHow to make my digital workshpace available in other languages?https://customercare.igloosoftware.com/community/product_questions/how_to_make_my_digital_workshpace_available_in_other_languages<div><p>Hi, many of our users are Spanish native speakers and have requested the platform to be available in Spanish. I can see that in the top right corner there are language options but it seems that only English is available. How do I add languages?</p><p>Best,<br>Mathilda</p></div>Mathilda WeibelThu, 14 Nov 2019 04:15:08 -0500https://customercare.igloosoftware.com/community/product_questions/how_to_make_my_digital_workshpace_available_in_other_languagesManaging backup requestshttps://customercare.igloosoftware.com/community/product_questions/managing_backup_requests<div><p>Hello,</p><p>We are planning to make significant changes to the top level navigation of a client's site and we want to be able to roll it back if needed. Is there a way to request a backup or plan for a potential backup before we make the changes?</p><p>Thanks,</p><p>Daniel O'Neil</p></div>Daniel O'NeilTue, 12 Nov 2019 14:58:02 -0500https://customercare.igloosoftware.com/community/product_questions/managing_backup_requestsOverall Member Activity (Chart) - How is active inactive measured ?https://customercare.igloosoftware.com/community/product_questions/overall_member_activity_chart_how_is_active_inactive_measured_<div><p>Hi, does anyone know <strong>exactly</strong> how active and inactive is measured ? What are the rules ?</p><p>For example, if a member goes in and views content only, but does not comment or contribute are they considered active or inactive ? If they view content, comment but do not author content on pages/channels are they active or inactive ?</p><p>Thanks in advance for your…</p></div>Louise BurkeMon, 11 Nov 2019 00:14:09 -0500https://customercare.igloosoftware.com/community/product_questions/overall_member_activity_chart_how_is_active_inactive_measured_Open Igloo Protocol Handler DLLhttps://customercare.igloosoftware.com/community/product_questions/open_igloo_protocol_handler_dll<div><p>When trying to edit a document by clicking on the edit button, I get a pop up window with this error:</p><p>Open Igloo protocol Handler DLL? with the choice of Open Igloo Protocol Handler DLL or cancel, when I choose Open Igloo protocol Handler DLL it does nothing and will not open the file.  I realize I can download the file change it and re-upload it,…</p></div>Katrina DavisThu, 07 Nov 2019 12:35:08 -0500https://customercare.igloosoftware.com/community/product_questions/open_igloo_protocol_handler_dllIgloo Insights Monthly Report questionhttps://customercare.igloosoftware.com/community/product_questions/igloo_insights_monthly_report_question<div><p>On the Social Engagement report, why is there no tracking of RATINGS for Microblogs and COMMENTS for Forums? I don't see those on my own report nor on the <a href="https://customercare.igloosoftware.com/packages/insights_program/insights_glossary/social_engagement_report_terms" class=" WikiLinkType1"><strong>glossary page example</strong></a>. All of the other channels seem to track all three indicators: RATINGS, COMMENTS, and LIKES. Thanks!</p></div>Jocelyn FlintWed, 06 Nov 2019 14:34:26 -0500https://customercare.igloosoftware.com/community/product_questions/igloo_insights_monthly_report_questionHidden Items still appear in Secondary Navigation Barhttps://customercare.igloosoftware.com/community/product_questions/hidden_items_still_appear_in_secondary_navigation_bar<div><p>Hi - I have hidden a bunch of spaces but they still appear in the secondary navigation bar. How do I delete them from secondary navigation, but not from the site? I want users to still be able to search for this content (hence why I'm not deleting it) but I don't want them to be able to navigate there. See photo below for example. Charter Steel…</p></div>Cory MartinMon, 04 Nov 2019 20:54:31 -0500https://customercare.igloosoftware.com/community/product_questions/hidden_items_still_appear_in_secondary_navigation_barCan you merge blogs?https://customercare.igloosoftware.com/community/product_questions/can_you_merge_blogs<div><p>We set up our Igloo in 2013 and I am currently redoing the site to streamline many areas. Is it possible to merge blogs into one? </p><p>For example:</p><p>We have Sales:IN, Sales:MI, Sales:CA as three separate blogs under SALES but I'd like it to be just one blog moving forward. However, I'd also like to retain all of the old posts made on each individual…</p></div>Cory MartinThu, 24 Oct 2019 18:20:16 -0400https://customercare.igloosoftware.com/community/product_questions/can_you_merge_blogsTeam Bios - Examples or Ideas?https://customercare.igloosoftware.com/community/product_questions/best_practice_request_publishing_team_bios<div><p>Hello,</p><p>Does anyone have any ideas and examples of how you post your team/team member bios? I'm aware of the actual intranet profiles that each user gets, but I'm looking for something more creative and embedded into an actual team page. </p><p>I'm working with a group that has a individual team member bios that they would like to load to Igloo. </p><p>Thanks, </p><p>Sta…</p></div>Stacey JacobsThu, 24 Oct 2019 07:52:23 -0400https://customercare.igloosoftware.com/community/product_questions/best_practice_request_publishing_team_biosWhen you remove a user does it also remove their posts?https://customercare.igloosoftware.com/community/product_questions/when_you_remove_a_user_does_it_also_remove_their_posts<div><p>We have a user that has made alot of contributions to our site and they recently left the company. We need to remove the user but we're afraid their posts and articles will be removed. Does removing a user remove all their posts?</p></div>Michael San JuanTue, 15 Oct 2019 15:26:07 -0400https://customercare.igloosoftware.com/community/product_questions/when_you_remove_a_user_does_it_also_remove_their_posts