Support Questionshttps://customercare.igloosoftware.com/community/product_questionsCustomer CareMark page as read for one user with read tracking?https://customercare.igloosoftware.com/community/product_questions/mark_page_as_read_for_one_user_with_read_tracking<div><p>Hello,</p><p>We have a user who is having some trouble with checking the read confirmation box, but who we know has read the page and completed all associated tasks. As a large organization, I imagine this issue will persist beyond this page and as we continue to use this feature. </p><p>Is there a way for me as an administrator to mark the page as 'read' for…</p></div>Tirthna badhiwalaMon, 25 Jan 2021 09:26:44 -0500https://customercare.igloosoftware.com/community/product_questions/mark_page_as_read_for_one_user_with_read_trackingRSS feed?https://customercare.igloosoftware.com/community/product_questions/rss_feed<div><p>Is it possible to subscribe to news from Customer care via an RSS feed instead of email?</p></div>Bjørn JuliussonSun, 24 Jan 2021 10:56:36 -0500https://customercare.igloosoftware.com/community/product_questions/rss_feedCheckbox Feature - Can we enter (or insert) a checkbox into a wiki?https://customercare.igloosoftware.com/community/product_questions/checkbox_feature_can_we_enter_or_insert_a_checkbox_into_a_wiki<div><p>Checkbox - Can we enter (or insert) a checkbox into a wiki? </p><p> This will allow us to create a checklist in Igloo.  </p><p>Or please let me know if there is another way to create a checklist in a wiki.  </p> <p style="text-align: left;">Thank you.<img src="/.api2/binaries/20oc1jIvU0/thumbnails/noname_1611321721144?height=197&amp;width=491" style="width: 489px; height: 196.725px;" class="fr-fic fr-dib" alt="noname_1611321721144" data-key="20oc1jIvU0" data-contentlength="45797" data-contenttype="image/png" data-binarylocation="/.api2/binaries/20oc1jIvU0/download/noname_1611321721144" data-thumbnaillocation="/.api2/binaries/20oc1jIvU0/thumbnails/noname_1611321721144" data-name="noname_1611321721144" data-isprofilephoto="false" data-ig-embed-key="20oc1jIvU0"><br></p></div>Steven TalericoFri, 22 Jan 2021 08:20:15 -0500https://customercare.igloosoftware.com/community/product_questions/checkbox_feature_can_we_enter_or_insert_a_checkbox_into_a_wikiTag Groups or Tag All Users for Notificationshttps://customercare.igloosoftware.com/community/product_questions/tag_groups_or_tag_all_users_for_notifications<div><p>Is there a way to tag specific groups with <span class="ig-nolink">@groupname</span> or <span class="ig-nolink">@allusers</span> without sending a broadcast email. We're looking for functionality like notifying an entire channel (i.e. pinging in a slack channel) or tagging a full group the way you can tag a single user. Is there a way to do this or a comparable function? </p></div>Sarah NewsumMon, 18 Jan 2021 14:54:48 -0500https://customercare.igloosoftware.com/community/product_questions/tag_groups_or_tag_all_users_for_notificationsBrowsing GIPHY Before Integrationhttps://customercare.igloosoftware.com/community/product_questions/browsing_giphy_before_integration<div><p>Before launch, we were initially eager to utilize GIPHY in the comment section of our workplace, but decided to turn off the feature. We are now moving into different engagement tools and would like to experiment with the GIPHYs. </p><p>Is there a way to browse the catalog of what this integration offers before turning it on for staff to use? We have…</p></div>Cristina HerreraThu, 07 Jan 2021 09:04:18 -0500https://customercare.igloosoftware.com/community/product_questions/browsing_giphy_before_integrationIssues with Google embedded documents since release pushed out on w/c Dec 14thhttps://customercare.igloosoftware.com/community/product_questions/issues_with_google_embedded_documents_since_release_pushed_out_on_wc_dec_14th<div><p>Hi</p><p>Since the December release was pushed out last week. Our Igloo is running very slowly/ crashing when trying edit content on spaces. This seems to happen alot on pages where there is embedded google documents. Its also failing to load embedded documents (even those that have been on our site for sometime)</p><p>Is anyone else experiencing this? I have…</p></div>Susan ChambersMon, 21 Dec 2020 15:50:25 -0500https://customercare.igloosoftware.com/community/product_questions/issues_with_google_embedded_documents_since_release_pushed_out_on_wc_dec_14thUser name changes and ILSThttps://customercare.igloosoftware.com/community/product_questions/user_name_changes_and_ilst<div><p>Hello Folks:</p><p>I'm dealing with a new situation in Igloo, and I'm not sure of the best way to proceed. </p><p>We have some users who are going through a name change. Our source of truth here is Active Directory, and while we're able to change the user's name in Active Directory, I find that after the name change, the user no longer shows up in the member…</p></div>Tyler EmmottMon, 21 Dec 2020 12:25:44 -0500https://customercare.igloosoftware.com/community/product_questions/user_name_changes_and_ilstSurface Content based on labelshttps://customercare.igloosoftware.com/community/product_questions/surface_content_based_on_labels<div><p>Hey! Is it possible to surface content (e.g. blog posts) from all over the digital workspace filtered by label?<br><br>They are different blog channels around the digital workplace that communicate out regarding a specific project, all using the project label. I'd like to surface a aggregated view of all content that has been published using this label.   </p></div>Svenja Van BeverMon, 21 Dec 2020 09:19:03 -0500https://customercare.igloosoftware.com/community/product_questions/surface_content_based_on_labelsBanner Image Changed Throughout Workspacehttps://customercare.igloosoftware.com/community/product_questions/banner_image_changed_throughout_workspace<div><p>Good afternoon all! At some point in the past few days, a banner image has started to show up behind the pages/spaces throughout our workspace. See the screenshots below. Behind space names like <strong>Advocacy </strong>and <strong>Newsroom,</strong> we used to have a solid colored banner--the same color as the toolbar. Any idea how this could've changed and any idea how to…</p></div>Maurice CorbettTue, 15 Dec 2020 13:26:08 -0500https://customercare.igloosoftware.com/community/product_questions/banner_image_changed_throughout_workspace"Error: File Creation Failed" when trying to upload files to a folder channelhttps://customercare.igloosoftware.com/community/product_questions/error_file_creation_failed_when_trying_to_upload_files_to_a_folder_channel<div><p>Hi! One of our end users is getting an "Error: File Creation Failed" whenever she tries to upload a file to a folder channel. Here's a screenshot of the issue. Any idea what could cause this and how to resolve it? </p><p><br></p><p><img src="/.api2/binaries/2wgIMEHBOi/thumbnails/Screen%20Shot%202020-12-02%20at%201.22.32%20PM.png?width=300" style="width: 300px; height: auto;" class="fr-fic fr-dib" data-key="2wgIMEHBOi" data-contentlength="121826" data-contenttype="image/png" data-binarylocation="/.api2/binaries/2wgIMEHBOi/download/Screen Shot 2020-12-02 at 1.22.32 PM.png" data-thumbnaillocation="/.api2/binaries/2wgIMEHBOi/thumbnails/Screen Shot 2020-12-02 at 1.22.32 PM.png" data-name="Screen Shot 2020-12-02 at 1.22.32 PM.png" data-ig-embed-key="2wgIMEHBOi"></p></div>Maurice CorbettWed, 02 Dec 2020 14:31:12 -0500https://customercare.igloosoftware.com/community/product_questions/error_file_creation_failed_when_trying_to_upload_files_to_a_folder_channel