Support Questionshttps://customercare.igloosoftware.com/community/product_questionsCustomer CareCan ILST query from the domain root?https://customercare.igloosoftware.com/community/product_questions/can_ilst_query_from_the_domain_root<div><p>Our IAM team is currently in the process of reorganizing our AD tree, which is causing some issues with our ILST sync process. They are moving users from the <strong>ou=Employees,dc=OurCompany,dc=com</strong> to either <strong>ou=USA</strong> or <strong>ou=Canada </strong>(in the domain root). We manage permissions via AD group membership, but because we have the "BaseDN" value for our connection…</p></div>Jason BishopTue, 22 Sep 2020 15:56:38 -0400https://customercare.igloosoftware.com/community/product_questions/can_ilst_query_from_the_domain_rootPosted Video KPIshttps://customercare.igloosoftware.com/community/product_questions/posted_video_kpis<div><p>Hello,</p><p>We recently posted a couple videos on our intranet and were wondering if it is possible to be able to track certain KPIs for those videos?</p></div>Henry FountainThu, 17 Sep 2020 16:14:50 -0400https://customercare.igloosoftware.com/community/product_questions/posted_video_kpisFormula for configuring multiple Parent Widgets on one Pagehttps://customercare.igloosoftware.com/community/product_questions/formula_for_configuring_multiple_parent_widgets_on_one_page<div><p>Hello Igloo People! </p><p>(I've posted this on the Community Discussions board also--I'm sorry!)</p><p><em>Please see attached image for illustration</em>.  Using the config guide in our internal Styles sheet, I was successfully able to create a Parent Widget (A) with two Child Widgets (1 and 2) as its tabs.  However, I need to create two Parent Widgets (A and B) each…</p></div>K JFri, 11 Sep 2020 15:57:04 -0400https://customercare.igloosoftware.com/community/product_questions/formula_for_configuring_multiple_parent_widgets_on_one_pageScheduling content - what time zonehttps://customercare.igloosoftware.com/community/product_questions/scheduling_content_what_time_zone<div><p>When you set content to be published at a future date - does it publish in your local time zone or EST? Or something else? Thanks!</p></div>Amelia PondFri, 11 Sep 2020 11:02:45 -0400https://customercare.igloosoftware.com/community/product_questions/scheduling_content_what_time_zoneA way to move an entire channel to another locationhttps://customercare.igloosoftware.com/community/product_questions/a_way_to_move_an_entire_channel_to_another_location<div><p>Hi,</p><p>I was wondering if there was an easy way to move entire channels and pages to another space? I know they can be moved within the Site Manager by drag &amp; drop but the issue is, we have about 8000 spaces. It is very difficult to open one space to move a channel to another space with a large community. Any advice would help </p></div>Kimly NguyenFri, 11 Sep 2020 07:52:55 -0400https://customercare.igloosoftware.com/community/product_questions/a_way_to_move_an_entire_channel_to_another_locationEasy way to bulk move content?https://customercare.igloosoftware.com/community/product_questions/easy_way_to_bulk_move_content<div><p>Is there an easy way to bulk move content from one location to another? Say i have 30 wiki articles i would to move into another channel. What would be the best way to achieve this which moving  items manually one off? </p></div>Kimly NguyenMon, 31 Aug 2020 12:40:43 -0400https://customercare.igloosoftware.com/community/product_questions/easy_way_to_bulk_move_contentManually remove / manage followers?https://customercare.igloosoftware.com/community/product_questions/manually_remove__manage_followers<div><p>Hi,</p><p>Our team have a closed page (limited access, not for all members) and found that there turned out to be existing channel followers that we would like to remove. Wonder what's the approach to this?</p><p>I'm the site admin but I could only see the list of followers of the specific channel but not able to manage/remove them. Would like to know how we…</p></div>QiHuan TanThu, 27 Aug 2020 03:42:15 -0400https://customercare.igloosoftware.com/community/product_questions/manually_remove__manage_followersa way for @mentions to work better?https://customercare.igloosoftware.com/community/product_questions/a_way_for_mentions_to_work_better<div><p>Hi,</p><p>Was wondering if there was a way to get <span class="ig-nolink">@mentions</span> to work better? We have about 30k users in our system and its a bit painful to type "john" and sort thru the list of  ALL the johns that's available. Would be great if  <span class="ig-nolink">@mentions</span> would recognize underscores to detect a last name (ex <span class="ig-nolink">@john_doe</span>) </p><p>Thanks</p></div>Kimly NguyenWed, 26 Aug 2020 19:41:51 -0400https://customercare.igloosoftware.com/community/product_questions/a_way_for_mentions_to_work_betterMy Spaces widgethttps://customercare.igloosoftware.com/community/product_questions/my_spaces_widget<div><p>I discovered today that if you use an AD group in lieu of the space member group the space does not appear for the user in their My Spaces widget.  Is there a way to have the widget pick up the space where the AD group is assigned or will it only ever use the associated space member group?</p></div>Tammy TriplettTue, 25 Aug 2020 14:50:07 -0400https://customercare.igloosoftware.com/community/product_questions/my_spaces_widgetLoad page with accordion expanded?https://customercare.igloosoftware.com/community/product_questions/load_page_with_accordion_expanded<div><p>Is it possible to set an accordion to default to open/expanded? Or to have it appear open the first time a user loads the page and then subsequently load closed?</p></div>Amanda MytonWed, 05 Aug 2020 16:00:27 -0400https://customercare.igloosoftware.com/community/product_questions/load_page_with_accordion_expanded