Product Newshttps://customercare.igloosoftware.com/community/news_center/productnewsCustomer CareTraining Resource Round Uphttps://customercare.igloosoftware.com/community/news_center/productnews/training_resource_round_up~1<div><p><img data-ig-embed-key="0YiOWfeToF" class="hide fr-fic fr-dib" alt="HRs time to shine" style="width: 775px; height: 517px;" src="https://customercare.igloosoftware.com/download/community/help_desk/help_desk_files/standard_blog_images/template_training_university01png;v1?attachment=1"></p><p><span style="color: rgb(44, 130, 201);"><strong>Customer Care Community Video</strong></span></p><p>We created a video to highlight the benefits of being a member of the <a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/university/training_video/video_library/igloo_customer_care_community">Igloo Customer Care Community</a>.</p><p><strong><span style="color: rgb(44, 130, 201);">Updated Training Video Center</span></strong></p><p>We are pleased to announce that we've made some changes to the <a href="https://customercare.igloosoftware.com/university/training_video/">Igloo University Video Center</a>. Benefits of these updates include:</p> <ul> <li><strong>Promotes Customer Engagement:</strong> Customers now have direct…</li></ul></div>Corey SymondsWed, 22 Jan 2020 10:13:45 -0500https://customercare.igloosoftware.com/community/news_center/productnews/training_resource_round_up~1January Release is Livehttps://customercare.igloosoftware.com/community/news_center/productnews/january_release_is_live~1<div><table class="fr-no-borders" style="width: 100%;"> <tbody> <tr> <td style="vertical-align: top; width: 34.6491%;"><img src="/.api2/binaries/nNTlHKF3QH/thumbnails/Release%20%E2%80%93%20Live.png?width=198&amp;height=198" style="width: 207px; height: 207px;" alt="Release – Live" class="fr-fic fr-dib fr-fil" data-ig-embed-key="nNTlHKF3QH"></td> <td style="vertical-align: top; width: 65.3509%;"> <h3>What's available with this release? </h3> <ul> <li>Direct messaging through Microsoft Teams from avatars and profiles</li> <li>Enhancements to the Member Directory "tiles" layout option</li> <li>Improved responsive behavior of the Calendar Widget on mobile devices</li> <li>Change to the personal profile field "I Report to" label</li> <li>Multiple issues resolved</li> </ul> </td> </tr> </tbody> </table> <p style="text-align: left;"><span style="font-size: 18px;">For…</span></p></div>Jesse LangstaffThu, 16 Jan 2020 12:48:41 -0500https://customercare.igloosoftware.com/community/news_center/productnews/january_release_is_live~1January Product Releasehttps://customercare.igloosoftware.com/community/news_center/productnews/january_product_release<div><div> <table class="fr-no-borders" style="width: 100%;"> <tbody> <tr> <td style="width: 35.039%;"><img src="/.api2/binaries/RGC22cGhOr/thumbnails/Release%20%C3%94%C3%87%C3%B4%20Notes.png?width=216&amp;height=216" style="width: 216px; height: 216px;" alt="Release ÔÇô Notes" class="fr-fic fr-dib fr-fil" data-ig-embed-key="RGC22cGhOr"></td> <td style="width: 64.8635%; vertical-align: top;"> <h3>What's included in the January Product Release? </h3> <ul> <li>Direct messaging through Microsoft Teams from avatars</li> <li>Enhancements to Member Directory "tiles" layout option</li> <li>Abbreviate headings in the Calendar Widget for improved responsive view </li> <li>Multiple issues resolved</li> </ul> </td> </tr> </tbody> </table> <h4>Direct messaging through Microsoft Teams via profile avatars </h4> <p>Th…</p></div></div>Jesse LangstaffFri, 10 Jan 2020 09:56:28 -0500https://customercare.igloosoftware.com/community/news_center/productnews/january_product_releaseUpcoming Training Opportunitieshttps://customercare.igloosoftware.com/community/news_center/productnews/upcoming_training_opportunities<div><p><img src="/.api2/binaries/p6lfrCJzij/thumbnails/Igloo U News.jpg?width=300" style="width: 300px; height: auto;" alt="Igloo U News" class="hide fr-fic fr-dib" data-ig-embed-key="p6lfrCJzij">Start the New Year off right with some great learning opportunities, including hands-on training and webinars. View the upcoming opportunities listed below, available through Igloo University as part of your Support Package. (<a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/university/about_igloo_university">Program Details</a>)</p><p><strong>Hands-On Training</strong></p> <ul type="disc"> <li><a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/university/training_calendar/solution_management_101/solutions_management_101_semi_private~3">Solutions Management 101</a> - Wednesday, January 8, 11:00 am to 12:30 pm EST</li> <li><a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/university/training_calendar/solution_management_102/solutions_management_102_semi_private~2">Solutions…</a></li></ul></div>Corey SymondsMon, 06 Jan 2020 11:58:43 -0500https://customercare.igloosoftware.com/community/news_center/productnews/upcoming_training_opportunitiesNew Product Poll: Improving the WYSIWYG Editorhttps://customercare.igloosoftware.com/community/news_center/productnews/new_product_poll_improving_the_wysiwyg_editor<div><p><img src="/.api2/binaries/kPWcw5cPxU/thumbnails/CustomerCare_Blog_VoteNow.gif?width=300" style="width: 300px; height: auto;" alt="CustomerCare_Blog_VoteNow" class="hide fr-fic fr-dii fr-fil" data-ig-embed-key="kPWcw5cPxU">January's <strong>Product Poll </strong>is about improving the WYSIWYG editor within the Igloo platform. </p><p><strong>What improvements would you like to see in the WYSIWYG editor? </strong></p> <ol data-indent="0" data-stringify-type="ordered-list"> <li>Advanced image management (ability to crop images, resize, etc.)</li> <li>Enhancements to tables </li> <li>Additional formatting and styling options</li> <li>Ability to export content to PDF </li> </ol> <p><span style="font-size: 24px;">Submit your vote using…</span></p></div>Dan LatendreFri, 03 Jan 2020 09:18:47 -0500https://customercare.igloosoftware.com/community/news_center/productnews/new_product_poll_improving_the_wysiwyg_editorProduct Poll Results: Decemberhttps://customercare.igloosoftware.com/community/news_center/productnews/product_poll_results_december<div><p><img src="/.api2/binaries/NVLtyhzMH6/thumbnails/CustomerCare_Blog_Results.gif?width=300" style="width: 300px; height: auto;" alt="CustomerCare_Blog_Results" class="hide fr-fic fr-dii fr-fir" data-ig-embed-key="NVLtyhzMH6">We're ending the year with some more great input from our customers! Thank you to everyone who participated in this month's Product Poll.</p><p>Here are the results from <strong>72</strong><strong> votes</strong> across <strong>30</strong><strong>+</strong> organizations.</p> <ol> <li>Inline editing of a file - <strong>28</strong><strong>%</strong></li> <li>Simultaneous editing of a file - <strong>37.5</strong><strong>%</strong></li> <li>Advanced search - <strong>3</strong><strong>%</strong></li> <li>Support for O365 files - <strong>12.5</strong><strong>%</strong></li> <li>Support for Box,…</li></ol></div>Dan LatendreMon, 23 Dec 2019 09:49:39 -0500https://customercare.igloosoftware.com/community/news_center/productnews/product_poll_results_decemberDecember Release is Livehttps://customercare.igloosoftware.com/community/news_center/productnews/december_release_is_live~1<div><table class="fr-no-borders" style="width: 100%;"> <tbody> <tr> <td style="vertical-align: top; width: 34.6491%;"><img src="/.api2/binaries/gpWT1dTeot/thumbnails/Release%20%C3%94%C3%87%C3%B4%20Live.png?width=230&amp;height=230" style="width: 207px; height: 207px;" alt="Release ÔÇô Live" class="fr-fic fr-dib fr-fil" data-ig-embed-key="gpWT1dTeot"></td> <td style="vertical-align: top; width: 65.3509%;"> <h3>What's available with this release? </h3> <ul> <li>2 new Solution templates (Social Clubs and Health &amp; Wellness Center)</li> <li>A new global setting for the File Manager application </li> <li>Removal of "Sorry, comments are closed" text</li> <li>User interface design updates </li> <li>Removal of MSN Messenger from Profile Fields</li> <li>Multiple issues resolved</li> </ul> </td> </tr> </tbody> </table> <p style="text-align: left;"><span style="font-size: 18px;">For…</span></p></div>Ashley PergolasThu, 12 Dec 2019 13:30:17 -0500https://customercare.igloosoftware.com/community/news_center/productnews/december_release_is_live~1December Product Releasehttps://customercare.igloosoftware.com/community/news_center/productnews/december_product_release<div><table class="fr-no-borders" style="width: 100%;"> <tbody> <tr> <td style="vertical-align: top; width: 32.0175%;"><img src="/.api2/binaries/Gn3fPWtM6t/thumbnails/Release%20%C3%94%C3%87%C3%B4%20Notes.png?width=300" style="width: 227px; height: 227px;" alt="Release ÔÇô Notes" class="fr-fic fr-dii fr-fil" data-ig-embed-key="Gn3fPWtM6t"></td> <td style="width: 67.9825%;"> <h3>What's included in the December Product Release?</h3> <ul> <li>A new global setting related to File Manager </li> <li>Removal of "Sorry, comments are closed" text</li> <li>User interface design updates </li> <li>Removal of MSN Messenger from Profile Fields</li> <li>Multiple issues resolved</li> </ul> <br></td> </tr> </tbody> </table> <h4>Global setting - File Manager  </h4> <p>The new <a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/support/product_zone/file_manager_beta_program">File Manager application</a> (beta version)…</p></div>Ashley PergolasFri, 06 Dec 2019 14:31:45 -0500https://customercare.igloosoftware.com/community/news_center/productnews/december_product_releaseNew Product Poll: Improving the New File Managerhttps://customercare.igloosoftware.com/community/news_center/productnews/new_product_poll_improving_the_new_file_manager<div><p><img src="/.api2/binaries/Wlli9kIz2C/thumbnails/CustomerCare_Blog_VoteNow.gif" style="width: 300px; height: auto;" alt="CustomerCare_Blog_VoteNow" class="hide fr-fic fr-dii fr-fir" data-ig-embed-key="Wlli9kIz2C">December's <strong>Product Poll </strong>focuses on the new File Manager, currently available through our beta program. </p><p><strong>What functionality would you like to see included in the next version of the File Manager application? </strong></p> <ol> <li>Inline editing of a file</li> <li>Simultaneous editing of a file</li> <li>Advanced search</li> <li>Support for O365 files</li> <li>Support for Box, Dropbox and Google Docs…</li></ol></div>Dan LatendreMon, 02 Dec 2019 09:00:25 -0500https://customercare.igloosoftware.com/community/news_center/productnews/new_product_poll_improving_the_new_file_managerNovember Grab Bag: Access Restrictionshttps://customercare.igloosoftware.com/community/news_center/productnews/november_grab_bag_access_restrictions<div><img src="/.api2/binaries/Ye9fx1udxF/thumbnails/SupportBlog_Thumbnails_GrabBag@3x-100.jpg?width=300" style="width: 300px; height: auto;" alt="SupportBlog_Thumbnails_GrabBag@3x-100" class="hide fr-fic fr-dib" data-ig-embed-key="Ye9fx1udxF"> <p>As the end of the year approaches, Administrators begin updating their digital workplaces access rules to reflect the changes in their organizations, cleaning up old rules and build new ones as they see the shape of things to come. This month we received a number of questions on restricting <a class=" WikiLinkType1" href="https://customercare.igloosoftware.com/support/knowledgebase/all_articles/articles/access">Access</a>.</p> <h3>How do I restrict access for a member?</h3> <p>This…</p></div>Jim TigwellFri, 29 Nov 2019 10:00:10 -0500https://customercare.igloosoftware.com/community/news_center/productnews/november_grab_bag_access_restrictions