Playbook News

Your Intranet Has Hidden Superpowers

Brad Rooke — Wed, 24 Jun 2026 10:00:21 -0400

When was the last time you discovered something new in your intranet?

For many organizations, the intranet becomes a victim of its own success. Employees learn how to find the news they need, access documents, and maybe submit a few common requests. Once those habits are established, exploration tends to stop. A common challenge with open-access…

Digital Culture Beyond Slogans

Brad Rooke — Wed, 10 Jun 2026 10:00:21 -0400

Every organization has a culture. The question isn't whether one exists, but whether employees experience it consistently.

Too often, digital culture is treated like a campaign. New values are announced, leadership messages are published, and employees are encouraged to embrace a particular way of working. Yet despite good intentions, many…

Building Workplace Culture Through Meaningful Moments and Peer Recognition

Brad Rooke — Wed, 27 May 2026 10:00:21 -0400

Culture isn’t built through posters, slogans or carefully worded value statements. It’s built through the moments employees actually remember. The teammate who publicly thanks a colleague for helping during a stressful week, the ritual that kicks off every Friday meeting, the story shared on the intranet that reminds employees their work matters.…

Knowledge Is Power…If You Can Actually Find It

Brad Rooke — Thu, 14 May 2026 10:02:24 -0400

Somewhere in your organization, the answer already exists. It’s buried in an old Teams chat, tucked away in a SharePoint folder, attached to a long-forgotten email, or living exclusively inside the head of the one employee everyone depends on.

That’s the challenge facing knowledge management in today’s intranet. Organizations aren’t struggling…

Balancing Personalization and Consistency for an Effective Intranet Experience

Brad Rooke — Thu, 07 May 2026 09:45:21 -0400

There’s a familiar moment on many intranets: a team launches a new space and it looks great… until you realize it looks nothing like everything else.

That’s the tension between personalization and consistency.

Personalization drives engagement. When teams can shape their spaces around how they actually work, the intranet feels relevant instead of…

Building Engagement: Small, Intentional Steps for Lasting Impact on Your Intranet

Brad Rooke — Wed, 29 Apr 2026 10:00:21 -0400

Engagement gets talked about like it’s some elusive spark - something you either have or you don’t. In reality, it’s far less mysterious than that. Engagement on your intranet isn’t magic, it’s intentional. More often than not, it’s shaped by small, deliberate choices that either invite people in or quietly push them away.

The mistake many teams…

Transforming Intranet Chaos into Seamless Collaboration for Effective Teamwork

Brad Rooke — Wed, 15 Apr 2026 10:00:21 -0400

Collaboration isn’t chaos. It only feels that way when nothing is holding it together.

In many organizations, the intranet becomes a catch-all for teamwork. Channels multiply, conversations scatter, and files drift across tools. The intent is good, but without structure, collaboration turns into friction. Not because people don’t want to work…

The Silent Problem in Your Intranet: The Big Empty

Brad Rooke — Wed, 01 Apr 2026 10:00:19 -0400

They don’t complain, and they don’t break. They just… sit there.

Empty channels, abandoned spaces, pages with no owner and no updates. They were created with only the best intentions and somehow just fizzled out, or never got started. On the surface, they seem harmless, but in reality, they quietly chip away at the credibility of your entire…

Stop Sending This Email – Reducing Overload

Brad Rooke — Wed, 25 Mar 2026 10:37:05 -0400

We’ve all felt it - that creeping sense that your inbox isn’t a communication tool anymore, it’s a never-ending stream. Updates, announcements, reminders, “just circling back” nudges… all arriving with equal urgency, all competing for attention. And the result? People skim, ignore, or mentally check out altogether.

The irony is, most of these…

Navigating the Maze: Improving Structure in Digital Workplaces

Brad Rooke — Wed, 11 Mar 2026 10:00:19 -0400

Why do digital workplaces become so hard to navigate?

It’s a question that comes up often once an intranet or digital workplace has been live for a while. Employees start saying they can’t find things, content seems to exist in multiple places, navigation feels a little unpredictable. The environment begins to feel cluttered, even though the…