Playbook News

Balancing Year-End Reflection and Future Planning as a Digital Workplace Manager

Brad Rooke — Mon, 15 Dec 2025 10:00:19 -0500

December always has that funny overlap where you’re wrapping up the year while already thinking about what’s coming next. As a Digital Workplace Manager, you might feel this more than most. You’re trying to stay present enough to finish the year well, but your brain is already drifting into planning mode. It’s that mix of “we’ve got this” and…

Embracing December: A Time for Reflective Digital Workplace Tune-Ups

Brad Rooke — Tue, 09 Dec 2025 09:45:19 -0500

December has a way of drifting by in a blur of half-finished projects and “let’s pick this up in January” conversations, but in your digital workplace it can often provide some surprisingly fertile ground. When the usual stream of requests and content slows and the pressure lets up a bit you can get a clearer view of what’s actually going on. The…

Maintaining Engagement in Your Digital Workplace During the Holiday Slowdown

Brad Rooke — Wed, 03 Dec 2025 11:08:55 -0500

When things start sliding into that familiar “let’s circle back after the holidays” mode, your digital workplace can feel like it’s running on half-speed. People are juggling deadlines, travel plans, and a general fog of year-end fatigue, so the usual engagement tactics don’t always land. This is the moment to shift from big, structured…

Empowering User Champions to Drive Digital Workplace Engagement

Brad Rooke — Wed, 29 Oct 2025 11:10:22 -0400

Every successful digital workplace has one thing in common: passionate people who help bring it to life. Tools and features matter of course, but it’s the energy and advocacy of users that ultimately turn your intranet into a thriving, connected community. That’s where user champions come in.

User champions are those early adopters who genuinely…

Navigating Difficult Conversations in the Digital Workplace

Brad Rooke — Wed, 22 Oct 2025 11:00:31 -0400

I received a question from a customer the other day that got me thinking: how should you handle controversial or divisive conversations in your digital workplace? It’s a tricky balance, encouraging open dialogue while protecting community culture and respect.

When discussions in the digital workplace start to cross the line, the goal isn’t to…

Introducing our New Digital Workplace Excellence Program

Heather Cooke — Thu, 06 Mar 2025 15:58:08 -0500

Your organization is a living thing that grows and changes over time. To maximize the impact of your digital workplace, it should evolve alongside the needs of your organization and employees, backed by data and aligned to a long-term strategy. If that sounds daunting, don’t worry. The Digital Workplace Excellence Program is a simple way to…

The Igloo Knowledge Base has Moved

Jim Tigwell — Wed, 08 Mar 2023 10:38:58 -0500

The Igloo knowledge base has migrated to a new location, at https://support.igloosoftware.com. It's now connected directly to our support ticket system, and with that comes additional features to serve you better, offering all of the same quality of articles with improved navigation, recommended articles, and the ability to manage your…

Webinar Recording: Meet Workgrid: Igloo's New Digital Assistant

Brad Rooke — Thu, 10 Feb 2022 11:02:41 -0500

Hybrid workforces, the great resignation, and the ongoing pandemic have been major driving forces for organizational change in the last couple of years. As businesses shift to a more digital workplace, new technologies are being adopted at a rapid pace to ensure operations and productivity are minimally disrupted. However, as the workplace…

Meet Workgrid: Igloo's New Digital Assistant!

Brad Rooke — Thu, 27 Jan 2022 09:38:21 -0500

Coming Soon - Igloo Community Event - Virtual Onboarding in your Digital Workplace

Brad Rooke — Thu, 06 Jan 2022 09:41:52 -0500

Key learnings from this session will include:

How to align your onboarding goals with remote delivery.
Creating a plan that can be tied to a single source of truth.
Driving desired behaviours and organizational culture through the onboarding process.

The event will take place January 26, 2022 at 2pm EST. Register here. Hope to see you…